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Te Wepu

FAQS

All things Vouchers

As of Jan 2022 we will no longer be accepting one night stays and will be min two nights only across the weekends and weekdays. Because of this we have altered the voucher request form on our website.

One night vouchers (plus hamper) can still be purchased but they must be used before Jan 2022 or they can be used to go towards a second night post 2021. In this case (only wanting a one night voucher) add $385 or $495 (with a Dinner hamper) to the dollar amount and we will add the conditions to the voucher when gifted.

 Vouchers are valid for a year from purchase. To redeem the voucher, DO NOT BOOK THROUGH THE WEBSITE but follow the instructions on the voucher (find a date and email us at kateandrichie@tewepu.co.nz)

They can be regifted but not redeemable for cash.

One night vouchers can not be used when we have a two night minimum.

Any shortfall of the voucher amount is the responsibility of the recipient.

Week days in 2021 are still available for one night stays.

The value of a one night voucher will be put towards the second night, if a night is added.

Any disruptions with COVID will be added on to the length of the voucher expiry, we are human :)

To redeem a voucher, have a look at our availabilty, pick a date/s and then email us at kateandrichie@tewepu.co.nz and we will send through your confirmation. Please don't book through the website as your credit card will be charged. On our home page is a 'check availabilty' box which will show if we have pods left or not.

Any changes to voucher booking dates must be made prior to a week of the arrival date, otherwise the night is cancelleed and no refund is made. If another night is added to the voucher booking date ( if changing within a week of arrival date) then we will look into it.

Purchase a Gift Voucher 

Our list of Pod and Farm Hazards June 2021

On farm hazards – Te Wepu 01/06/21

-          All walking spaces on our working farm are uneven, slippery in places, requires sturdy footing and an adequate level of fitness. Please don’t be offended if we over rule you not walking.

-          Ongaonga (stinging nettle) is managed, but present. Be aware of a nettle type plant.

-          Things may fall out of trees (ie pinecones) in the wind or otherwise. Be aware of objects from above throughout the walk.

-          Don’t walk off track as cattle can be in a paddock and electric fences are used.

-          The hot tub has a fire box and will be hot when lit.

-          The hot tub will be full of water so anyone not familiar with water (young children or non-swimmers) to be aware.

-          The fire pit is an open fire and will be an added danger when young children are about and consuming alcohol. The surface around the fire pits needs full attention. Lanterns are provided in the Pods which are fully charged.

-          The decks are uneven in places and solar lights have been placed strategically to avoid tripping or falling off the deck. Please don’t move them or please notify us if more are needed.

-          Tui Pod requires extra care with the deck. Solar lights are placed strategically for your safety. Again please don’t move these.

-          Dousing your fire pit when unattended is VERY important as weather can change when not present and embers can blow out. There is a bucket in the utility pod for this. Take water from the hot tub. Everyone is legally required to respect the fire ban when in place.

-          Anyone consuming Alcohol/drugs while in the hot tub is at risk, especially if you are on medication of any kind. Stay hydrated, and get out of the hot tub if you feel dizzy, nauseous or unwell. Ring 111 for any emergency.

-          There is cell phone Spark and Vodafone) reception at all the Pods.

-          There is an emergency procedure in all the Utility Pod (bio loo) providing our GPS coordinates, phone numbers, local Defibrillator and medical centre.

-          There is a first aid kit in all Utility pods.

-          Richie and Kate are licensed and capable drivers of the vehicles on the property.

-          The Kubota has a max speed of 25km/hr

-          Do not grab any animals (possums or hedgehogs or cats) given them space and time to move on.

Hazards – FARM

-          Bulls and young bulls, heifers and calves will be on farm. Do not approach any cattle in general.

-          Stay within the confines of your Pods unless otherwise given the OK by the Owners, Kate and Richie

-           Troughs are in every paddock, do not swim in or drink from them

-          The fences are electric surrounding each paddock. Do not touch them if you are unsure which one is electric.

-          We are a working farm so please leave all gates as they were.

-          In adverse weather we will advise you to stay put until we have checked tracks and access.

What is the rate per night for staying in the Pods and what is included in this?

It is $385 per night per Pod. For more than one night (booked through our website) it is $325 per night (ie $650 for two nights).

The multiple night price doesn't apply to two Pod's on one night.

As from January 2022 we will be changing to minimum two nights stays week days and weekends.

This price includes the heating hot tub, breakfast (a choice of eggs on toast (cooked by your good selves) or Kates homemade muesli). Hot drinks are provided as well as some other wee extras to surprise you. There is a French press/plunger if you'd prefer to bring your own coffee. The water is drinkable at all the Pods. It is spring water but we do chlorinate for H and S reasons requested by the Chch Council.

We provide all linen, towels, robes, face cloths, chairs (3 types), picnic table, table cloth, toilet paper, cutlery, crockery, umbrella, large chilly bin with ice for cooling, a coffee press ....apparently we've thought of everything. 

There is a Weber BBQ to cook on as well as a single ring burner, a kettle, oil, utensils to cook with, pots, frying pans, mugs, Go Vino wine glasses, Macconna coffee, Dilmah tea, milo, sugar, milk, salt, tomato sauce, butter, Ciabatta bread, hollandaise sauce. Marshmallows are provided for the fire pit. 

 We are very active on social media @Tewepufrenchfarm and you can search others photos using #tewepu on Facebook, Instagram and Google.

Is there a shower at the Pod Sites?

 

We do have solar camping showers which are available at the Pods and can be filled and heating for you on request. These are the ones hung from a tree and need sun to heat. 

 

 

 

What is your cancellation policy?

25% of the nigths booked is required at booking to secure the Pod. You can cancel/postpone up to a week of arriving and the deposit will be refunded.

Within a week the deposit will not be refunded.

Any bookings effected by COVID will be refunded.

 

Do you close for Winter? (Yes - See why below)

Yes we do.

It isn’t that pleasant when the days are short and the rain is cold. It’s also really tricky for us to service the pods when wet and cold. And we have a mountain of firewood to split so we also need this time to regroup. We might open for August weekends if the weather pattern is in our favour so watch our Facebook Posts.

Are you on Social Media?

Yes we are.  We are very active on social media @Tewepufrenchfarm to find us, and you can search others photos using #tewepu on Facebook, Instagram and Google.

A great way to see photos others have shared and we welcome you to do that same once you've stayed.

What is the mattress protector you have in Tui Pod, it's like sleeping on a cloud?

We get asked this enough to pop it in here... "it is like sleeping on a cloud".

It is from Briscoes 'Alastairs Bamboo 1000gsm microfibre filling' 

Do I have to take my bags up?

No we take them up and down for you.

I'm staying two nights, will one hamper be enough?

We get asked this a lot and without knowing how much you eat it's difficult to answer. For the normal person with a normal appetite, we would suggest getting one hamper (which feeds two) and one exra meat pack or order the Weekend Hamper which provides two dinner meals and a lunch.

 

Do I have to share anything with the other guests in the other pods?

No, just the view :)

Is there Cell phone reception at the Pods?

Vodafone reception is great - Spark not as good but we still have reception.

We had Wifi in the Pods but no one used it (so refreshing to hear) so we took it out.

 

 

Can I bring my own food?

Yes you are more than welcome to bring your own food and use all our facilities at the pods (BBQ, gas ring, chilly bin which has ice packs included, pots, kettle, pots and utensils).

Breakfast is provided - Eggs and Bread or Homemade Muesli but if you have food intolerances then perhaps plan for them. Milk, Tea, Coffee, Milo is also available in the pods.

You can order the BBQ Hamper which is $110 or the Weekend Hamper is $220 (both feed two people comfortably)

The hamper includes a bottle of local wine. Certain components of the hamper, such as the Cob Loaf and Meat, can be purchased separately which you can accompany with your own food. 

The weekend hamper provides two dinners and a lunch.

What happens if there is a weather event predicted and it's within the week of our booking?

In the case of an extreme weather event we will get in touch with you and discuss options. We don't want to be driving around the hills in a cyclone anymore than you may want to be glamping in one. Some people are undeterred but we are human and understand this happens. Safety never sleeps :) 
Our trigger point is 'water over the culvet' (roughly 2inches of rain in 12hrs).

 

I have medical condition/s - Can I regulate the heat of the hot tub?

Yes there are thermometers in all the tubs and cold water to cool things down if or when required.

This is controlled by yourselves at the Pods and we run through the operation of the hot tubs with you on site, when we deliver your bags.

There are also instructions in printed form at the pods, as guests are often not concentrating properly, due to being so overwhelmed.

If you are pregnant or have medical conditions that might be affected by the hot tub, then make us aware at booking.

 

I have a voucher, how do I redeem it?

Just email kateandrichie@tewepu.co.nz once you have checked availability and we will manually book you in and send you a booking confirmation.

Please note weekends, Public holidays and holiday periods are minimum two night stays. This is explained to the purchaser at booking (stated on the online form) and is on the vouchers.

You are welcome to regift or sell to someone if you can't do another night for whatever reason.

You will need to book a weekday if you have a one night voucher or purchase another night for the weekends. We can help you with that.

I have a 4WD, can I drive up?

As of February 2018 you can. There are two pods that can be driven by 4WD vehicle to, the 3rd Pod is a bit tight for a vehicle.

We do have conditions though which are; you must be confident, have a 4WD and have driven it off road before.

We have metalled our tracks so all pods are now accessible by 4WD. We have to be careful with this rule and accept no responsibilty for your vehicle or your driving.

Will the dinner hamper be enough food for us?

Remember when you book, all we have is your name. We don't know how much you eat but I cater for the mid to big eater with my hampers.

If you are Kim Dotcom reading this, bring snacks.

A one night dinner hamper feeds two well but if you are a mouse then it will stretch for two nights. We are more often than not, here on site and happy to run up with more food if required. No one goes hungry on our shift!

Anything surplus can be taken away with you.

 

Can I bring my children?

Yes for sure, we aren't 'anti' the midget mafia ;) but most of our couples decide to leave them behind for cost and relaxtion efficiency.

We can only accommodate two people per Pod so 2 - 3 Pods would be needed depending on how many children.

For tiny children we allow parents to share the bed with them or bring a small portacot. One of the pods has a king bed which works well. 

I have a one night voucher, can I say in the weeeknd?

No sorry. 

It is stated on the online booking form and also the voucher itself so it is as clear as we can make it.

We are minimum two nights in the weekend. Sometimes we have people staying a Thursday and Friday which may look like the Saturday is available so you can try for a Saturday and Sunday night and we will see how we are placed with kids sport, firewood. water supplies (and life).

As from January 2022 we will be minimum two nights for week days and weekends and will no longer be accepting one night stays.

Someone bought me a voucher for one night and I can't stay during the week. What should I do?.

The fact that we are minimum two nights in the weekends, public holidays and January is stated everywhere.

We are sorry you can't take time off but we are strict with our two night policy. If you are unable to find a date that suits (the night before a public holiday is often a great time) then you can regift/sell/donate the voucher.

We are only an hr - 1.3hrs from Chch. You could leave work at 5pm and be here by 6 -6.30, enjoy the night and then leave here at 8am and be in Chch by 9-9.30.

 

 

I have a voucher and can only stay one night and it has to be a weekend.

Sorry but we are minimum two nights in the weekends.

The purchaser is aware of this and it is on the voucher itself so you can try for a night before a public weekend, or take a day off work.

We are trying to make this sustainable (we would be working 7 days a week and thats not going to happen sorry) so that's is how we can do it.

 

Do I have to pay extra for the hot tub?

No – its included in the nightly price. The hot tubs are emptied, cleaned and refreshed after every guest. They are also re-lit for you around midday so are heating, if not hot for your arrival. In the summer months we may leave later for heating as they make a great plunge pool after your hike up the hill.

Can I bring a pet?

No, we have a no pet policy as we have our own pets and are a working farm. 

Why do you have minimum two nights as your policy?

******As from January 2022 we will no longer be accepting one night stays and will be min two nights week days and weekends******

When we first opened here at Te Wepu, we had one night weekend options. (Nightmare) That wasn't fitting in with our lifestyle plan with having 12 pod bookings through in a weekend and we were all a wreck.

We ran out of water and wood regulary. We couldn't find anyone local to help out in weekends. Then the week days started filling up with Christchurch people staying two nights who couldn't get in in the weekends. 

Making two night weekends and having Sundays off means this is sustainable for us.

We understand that this might not suit everyone's work/family/budget commitments but we chose our new business model, have the demand (yes even post Covid 19) and it runs our business sustainably. 

 

 

What is the cost of the BBQ Hamper/s and what's in them?

The One  night dinner hamper is $110 and feeds two people comfortably. It includes farm grown meat, steak and sausages (which have been processed to MPI accreditation), as well as Kate's already infamous cob loaf, accompanied by seasonal things to make a BBQ's veggie couscous salad. It also includes a bottle of local wine.

We can also provide a 'Weekend Hamper' which covers two nights for two people. This has all of the above plus chocolate and a juice, but also Richie's Akaroa 'Kanuka Smoked' Salmon on some fresh bread with cream cheese and capers for lunch. It incudes a bottle of local wine as well.  The cost is $220.

Certain components of the hamper, such as the Cob Loaf and Meat, can be purchased separately.

There are four of us, can we bring a tent?

No sorry, we are canvas free :)

If you are travelling as a group of four then you will need to book another Pod.

Ruru and Kereru bode well for this.

We don't discount for two Pods per night as we encourage two nights for the good of your soul.

How do I check availabilty?

Just go into www.tewepu.co.nz to check availabilty. There is a widget down the bottom of the home page which indicates if we are fully booked or not.

We have 3 pod sites and weekends tend to be booked out at least a month in advance. Weekends, long weekends and January are minimum two night stays and as of January 2022 we will no longer be accepting two night stays and will be  min two nights only.

Can I Mountain Bike up to the Pods?

Yes you can.

It's quite steep but we have a track that is mud and shingle and would be a great for the keen Mt Bikers out there.

Can I bring my own Pillow/s?

Yes - absolutley!

Is the hot tub hot when we arrive?

The hot tubs take 5-7hrs to heat.

After each guest they are emptied cleaned and refilled, then lit. They are heating for your arrival but not hot until late afternoon or early evening.

 

We want to go to Akaroa for dinner, is that ok?

Yes that's fine but please don't expect us to be around or awake to run you up and down after 6pm.

You can come and go as you please via 4WD track and walking track but we will charge $50 (for two) one way, for any after hours runs, otherwise you will need to walk up and down with a torch.

....Just get the hamper :)

Can I request a specific Pod?

You can but we may not be able to accommodate that option. It's all due to previous bookings, two nighters vs one nighters, water, access in the season as to where we put people. If you have stayed before and would like to try another Pod then please let us know and we will try to arrange, although once again this is not guarranteed. 

I am scared of the dark, not a fan of open spaces and have never used a BBQ...is this for me?

How to put it positively....No, but we don't want to put your off Banks Peninsula so perhaps a generic B&B or Motel is better suited for you?

If you don't know how to use a BBQ, put wood on a fire, or you need to sleep with a light on, then this isn't for you. We understand that so we just want to make sure you are aware of this before you book.

Can we bring our own water - is the water at the Pods drinkable?

Yes to both but our water is Spring Water. You can bring your own bottled water (one or two bottles is fine) but if you bring a case of bottled water, you will be taking the bottles away with you. Otherwise you are handing over the plastic problem to us. That's just our way of educating you on the issues of plastic bottled water. We will help you pack them back into your vehicle. All part of the service ;)

We are trying to be as environmentally sustainable as possible and if we have safe, healthy drinking water, then there is no need for large quantities of bottled water. 

 

What happens if I need to change my booking?

We have a cancellation policy of 7 days (I.e we need to know before 7 days of your booking if you can't make it otherwise you loose your deposit). We are happy if you sell your night to someone you know if you can't make it. Just let us know this and their names. Otherwise get in touch wth us if you don't have any luck and we will advertise for you.

Any voucher holders needing to change their booking within a week of staying will be decline. We may consider it if another night is added on. It is difficult for us to fill the Pods at short notice.

August 2020: It is now possibe to change your booking by going through the booking system and using the details on the email confirmation sent to you.

Is there mobile phone coverage or WIFI at the pods?

Yes there is coverage but no to WiFi. We used to provide it but no one used it so we took it out.

 

Are you closed Sundays?

Yes we are.

We are having to constantly evolve as we didn't anticipate being so busy during the weeks so have had to have a day off to catch up on firewood and spend time with the kids.

If we had all days open we wouldn't get a day off. This is our condition so our business can be sustainable. It is difficult to get employees over here, given the nature of the job so it has to be this way.

If you are wanting to book two nights for a Sunday Monday then we will look at this so please get in touch.

Can I get a refund on the voucher I purchased?

No sorry.

They are transferrable to another pwrson though so you can regift, onsell or use it yourself.

 

What if it rains?

Never forget you are glamping which means glamous camping. If it rains you will get wet outside. We have an unbrella which keeps the rain off over the hot tub and while you are cooking.

If you book in Winter - prepare for winter conditoons and if you book in Summer prepare for summer conditions.

Guests who have stayed in the rain have left not wanting it any other way. It's not often one sits out in the rain and it's pretty cool sitting in a hot tub or reading a good book (also provided) in a warm cosy pod.

What is the check in/out time?

Anytime between 3-6pm please. If you are struggling to get there by 6pm, pleae get in touch but no later than 7pm. There are no street lights up the hill and your/our Health and Safety is crucial.

If you are running ahead of time then let us know. We have had people saying they will be here at 6pm and turning up at 10pm. We don't want that.

Check out is 11am back at the carpark.

Do I have to walk?

No you don’t. You can be taken up with your bags in the Kubota or if you have 4WD there is the option to drive up.

We've heard there is a helicopter option...tell me more?

YES! We are working with Christchurch Helicopters to offer this option. 

If you get in touch with us kateandrichie@tewepu.co.nz or select the option at booking we will work with you and the team at Christchurch Helicopters to make it happen.

The cost is $1200 one way (for two people it's $600 each) or $2400 for a return trip for two. No car hire and what a way to arrive! Just a short trip or walk from the helicopter paddock to your pod. 

 

Why are there two pods per site?

One is a sleeping pod and the other is the utility pod which includes the Bio-loo, towels, and robes.

There is a large chilly bin outside in the kitchen area. Each pod site has a hot tub which is emptied, cleaned and refreshed after each guest.

How much camping experience do I need?

You will need the basics which are;

- how to turn on a Gas BBQ,

- how to light a fire (instructions on how to keep the hot tub going is given by Richie on site)

- be not afraid of the dark. Solar electricity and lights are provided but is not infinite especially during cloudy days. A lantern is also provided though.

 

 

Our 'Faulty Towers' FAQ's... For those who've read this far.

If you've read this far then you deserve some light entertainment...real messages/comments we've received!

 

My wife is afraid of the dark - will she like it? 

-No

 

Can you put a sofa in the pod, and Mum and Dad sleep on it?

- No

 

I know we were being tight and let the kids sleep on the deck..but the solar lights were too bright and they couldn't sleep well, was there anyway we could have turned- the solar lights off?

- (Our first week we opened) Never.again.

 

Is there a Restaurant up here?

- No

 

The noises the cows make in the paddock - is this them having sexual intercourse?

-No - translate the moo-ing into "Mum-mum-mum-mum-muuummmmm" or "food food food food fooooood"

 

Can I get hot water to come out of any of the taps?

-No, just the kettle. Once it's boiled.

 

The full moon was amazing!!! Did you plan thar?

-Yep :)

 

I heard that Lorde stayed here, is that true?

Yes and there is photographic evidence at reception to prove it! 

 

 

Do you provide a Vegan Hamper?

-No - we are a farm and you will sleep under duck down.

 

I'm on a Keto diet, can you provide a Keto hamper?

No

 

Will the tiger worms ever escape?

- Only if they don't get enough to eat (but no)

 

How big are the tiger worms?

- depends how much they've had to eat (seriously though - about the length of a pin and twice as fat. They are given their name because of their stripy colours)

 

Where is the flush button on the toilet?

 - Nowhere.

 

Is there water at the Pods?

Yes - vital for a hot tub.

 

Can I cook noodles in the kettle?

- NO! Please no!

 

You say you are minimum two nights in the weekends. Can we stay one night and our friends stay the other night?

No

 

Is Friday part of the weekend?

Yes, yes it is the fun end of the weekend 

 

Where is the shower?

Nowhere (but a camping solar shower is available at request)

 

My wife's best friend would like to join us for the second night. We won't need a mattress as we can all squeeze in to the one bed. Is this ok?

- NO. (Get two pods and we will remain mentally pure).

 

Do I have to cook this Steak and Sausages?

Yes  (sushime sausages.....:?)

 

Can we bring our cat?

No (this person then got stuck into us for not allowing them to bring it. (Uhm sorry but allergies for the next guests/native birds/Jack Russell Louie...)

 

 My daughter is a student and would like to stay but she can't afford it, can you drop the price?

No

 

Is there air conditioning in the Pods?

Yes, if you open the back window and the front door.... ;)

 

Do yous fullas live around these ways?

(as we are introducing ourselves in front of the house)

Yes we do.